I work in this business (furniture and/or interior design stores, professional interior designers, architects). How do I become a Novibelo – Indústria de Mobiliário client?
All legally established companies working in this business (furniture and/or interior design stores, professional interior designers, architects) can be our clients. If you’re interested, please contact us using the form available on this website, or use the contacts provided. We will be happy to partner with you in your project.
How do I get a quote?
Our quotes are free and require no commitment on your part. To receive a quote, please contact us by filling in the contact form provided on the website, or contact our Sales Department via e-mail (email@example.com), or telephone +351 255 754 404/+351 255 754 405
How do I place an order?
To place an order, please contact our Sales Department at firstname.lastname@example.org, or call us at +351 255 754 404/+351 255 754 405.
What are my payment options?
We accept payments in cash, by bank transfer or cheque.
How long do orders take to reach their destination?
The delivery of orders always depends on which items you purchased and the number of items. When you place your order, we will confirm the delivery time. However, on average orders are delivered within 40 days.
How does your return policy work?
Make sure that the items you have ordered are correct. Your order is custom-made for you, so it cannot be cancelled or returned.
Can I add assembly to my order?
We do offer an assembly service, but only on request and at an additional cost.
Do you remove existing furniture and do you sell on consignment?
Novibelo – Indústria de Mobiliário does not remove any existing furniture and does not sell on consignment.
The items delivered were damaged. What do I do?
Always check the number of parcels received and the state of your order when you receive it. Write down on the Transport Document all the defects and/or damages in the packaging and send it to email@example.com. We will check the damages within 48 h of having received your complaint. If the delivery is not rejected and you fail to notify us of any defect within 7 days of receiving the goods, you will not be entitled to reject the goods and Novibelo will not be held liable for such defects or faults.
Are products guaranteed?
We guarantee that the goods delivered comply with all the specified characteristics and are free from any design, material and manufacturing defects, provided they are used under normal conditions for 2 years as of the date of delivery. Novibelo – Indústria de Mobiliário will not be liable for any defects arising from normal wear or subsequent changes, accidents, negligence, abnormal or inadequate working conditions, improper use or treatment, incorrect handling or exposure to substances that may be harmful to the product’s materials.
If the delivery is not rejected and you fail to notify us in writing of any defect within 7 days of receiving the goods, you will not be entitled to reject the goods and Novibelo will not be held liable for such defects or faults.
What if I need a more bespoke service?
Do you have a new project in mind and need help in choosing the most suitable item and in deciding where to put it? Our technical department will help you develop your project to fit your needs. Contact us and together we will find the ideal solution.